Red Star is the sport association active in football and it is organized and existing in accordance with the laws of the Republic of Serbia. Red Star is a part of the Sport Association Red Star Belgrade.
We collect your Personal Information from your interactions with Red Star, such as the ones you provide to us directly or when you engage with our websites or our apps. It also applies to any Personal Information we collect if you visit us at “Rajko Mitić” Stadium in Belgrade. The Personal Information that we collect and process are the following:
We also receive Personal Information about you from third parties, such as information provided by:
We may combine the information collected via our websites or apps with information we collect from you offline, for the purposes of better understanding our fans and customers.
Depending on how you use our websites and apps, your interactions with us, and the permissions you give us, the purposes for which we use your Personal Information include:
For example, we may use your Personal Information as follows:
We are relying on the following legal basis, under the applicable data protection legislation, to process your Personal Information:
Depending on your marketing preferences, Red Star may use your Personal Information to send you marketing messages by email, phone, SMS or post. Some of these messages may be tailored for you, based on your online profile, your previous browsing or purchase activities, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in), you can change your preferences at any time by contacting us via any of the methods given at the in the ‘Contact us’ section at the end of this Policy, or by using the ‘unsubscribe’ mechanism in the promotional message or updating your contact preferences in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. ticket confirmations, and information about your legal rights). Once you unsubscribe, you may continue to receive marketing messages for a few days while we action your unsubscribe request.
You may also see adverts for Red Star on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited or websites or apps). Where you see an ad on social media, this may be because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by the website operator to your computer and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.
We evaluate, categorise and profile personal data to help us tailor materials, services and communications on our platforms and on third party platforms such as social media. This also helps prevent unwanted communications from filling up your inbox. This also helps us understand and provide a better experience to our fans, improve and protect our organisation and carry out research connected to our aims.
Internal research and analysis: We carry out research and analysis on our supporters and members, to determine the success of campaigns and appeals, better understand behaviour and responses and identify patterns and trends. This helps inform our approach and make Red Star a stronger and more effective organisation. Understanding our fans, their interests and what they care about also helps us provide a better experience and service.
Analysis and grouping: We analyse the data we collect about fans to identify common characteristics and preferences. We do this by assessing various types of information including behaviour, for example, previous activity or demographic information, such as age or location. This allows us to ensure you receive the communications, products and information which are most important to you.
Profiling to help us understand our fans: We profile fans on the basis of various criteria including their interests, general geographic location, websites and apps activities and socioeconomic and age groups. We also use aggregated, anonymised lifestyle data obtained from third parties to supplement our profiles. This information helps us to ensure communications are relevant and timely and to offer new products and services that may be of interest to our fans.
We keep your Personal Information for the time needed to fulfil the purposes set out above, and so this period will vary depending on your interactions with us and the nature of the Personal Information. For example, we retain your Personal Information about your membership for as long as your account remains active, and for a limited period of time afterwards (in case you decide to reactivate your membership or have queries about it). Where you have bought a ticket or merchandise from us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
Where we no longer have a legitimate business need to keep your information, we delete or anonymise the relevant information or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address and/or phone number (as applicable) to ensure we do not send you marketing emails in future.
Our servers are based in Serbia. However, we may share your Personal Information to other trusted third parties with whom we have contractual relationship in order to carry out someof the data processing activities on our behalf. These may include, for example, data base processing companies, payment processing organizations and post-delivery organizations, search engine and analytics providers, etc.
Where necessary, or for the reasons set out in this Policy, Personal Information may also be shared with relevant authorities. While it is unlikely, we may be required to disclose Personal Information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify the data subject before we do this, unless we are legally restricted from doing so.
We may share your Personal Information with our commercial partners and sponsors but only if you have opted in to receive marketing relating to our commercial partners and sponsors.
Consequently, your Personal Information may be processed in third countries outside of Europe, including in countries where the local laws do not provide the same level of data protection as those in Europe. If we transfer Personal Information outside the European Economic Area we will, as required by applicable law, ensure that the third country was assessed by the European Commission to ensure an adequate level of data protection, and/or that your privacy rights are adequately protected by appropriate safeguards. These safeguards may include the Data Protection Authority’s standard contractual clauses. Please contact us if you would like more information about these safeguards. If we do transfer your Personal Information to third countries, we will take proper steps to ensure that your Personal Information is protected in accordance with this Policy.
Our websites and apps are not intended for users under 15 years (or the appropriate lowest age under the data protection laws applicable in the country where you are located). We recommend that parents supervise their children while they are online. There are various control tools available for online services that we advise parents to utilise in order to create a child-friendly online environment for their children.
We are dedicated to the protection of children's Personal Information and we do not actively market to children under the age of 15 (or the appropriate lowest age under the data protection laws applicable in the country where you are located), and endeavour to limit the amount of Personal Information which we collect from them.
If you are under 15 (or the appropriate lowest age under the data protection laws applicable in the country where you are located) and wish to register an account on our websites or apps, you must truthfully tell us your name, email address, country and date of birth. We will then ask you for the name and email address of your parent or legal guardian. We will send them an email, so they are aware of your request and will ask them for their consent and to confirm they have authority to give that consent. We need their consent or refusal within 7 days, or else we will assume consent is not granted. Their consent can be withdrawn at any stage.
Even if your parent or legal guardian gives their consent to your registration, if you are under 15 (or the appropriate lowest age under the data protection laws applicable in the country where you are located) we still expect you to tell them and get their agreement in advance each time before you:
In any case, as long as you are under 18 (or the appropriate lowest age under the data protection laws applicable in the country where you are located), if you wish to buy anything online from our websites or apps, to pay a membership fee or undertake any other transaction with us, you are required to tell this to your parent or legal guardian and get their agreement in advance (unless the applicable law permits otherwise).
The Red Star websites and apps may include links to websites operated by third parties. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, we do seek to protect the integrity of our websites and we welcome any feedback about these linked sites (including if a specific link does not work) by email or in writing via the contact details given below.
Your rights regarding your Personal Information depend on the jurisdiction where such rights were obtained and the purpose for which the Personal Information was obtained. While the regulations in any of the jurisdictions affected may provide for some additional rights, we ensure the following minimal rights to data subjects:
These rights may be limited in certain cases, for example if fulfilling your request would reveal personal information about another person, or if you ask us to delete your Personal Information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of these rights, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to a competent data protection authority.
If you object to the processing of your Personal Information, or if you have provided consent to processing and later choose to withdraw it, we will respect that choice in accordance with our legal obligations. The objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above. Please note that even after you have chosen to withdraw consent we may be able to continue to process your Personal Information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
Red Star Football Club (“Red Star”) is committed to the protection of your personal data and information and we would like to give you more information about our cookies policy (the “Policy”) to understand how we treat your personal information. We do update this Policy from time to time so please do review this Policy regularly.
When you visit our website or social media sites or use our apps, you may provide us with two types of information:
You can surf or website anonymously and access important information without revealing your identity. However, for the purposes described in this Policy, we use “cookies” to measure your visits to our websites and apps. A cookie is a small text file that our website store on your device or web browser and can later retrieve. These cookies allow us to distinguish you from other users of the websites and apps, but this information only allows us to identify you personally if you have previously logged on to our websites or apps from that device as a member of Red Star.
If you choose not to delete and/or block cookies from our websites or apps and continue to use our websites and our apps, you are thereby consenting to our use of such cookies.
A description of the type of cookies that we use, and their purpose, is below:
You may delete and block all cookies from our website, but parts of the website may not then work. Most web browsers and devices allow some control of most cookies through the browser or device settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To manage cookies linked to targeting/advertising activities, visit www.youronlinechoices.com. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
In certain cases, our website may also employ flash cookies. Flash cookies are used to improve and enhance your web browsing experience (such as enabling advertising to be specifically tailored to your interests or facilitating purchases to be transferred to your shopping basket when making a purchase). For further details about flash cookies, please visit http://kb2.adobe.com/cps/526/52697ee8.html
When you access our apps on a mobile device, we use technologies that enable us to receive information from your device about the screens you have viewed.
The apps use third parties’ services such as Flurry Analytics, Google Analytics and other similar services to collect this usage data, along with personally identifiable information such as personal details, device identifier or location. The data collected helps us to enhance your experience using the apps and allows us to provide you with more relevant content.
The following are our commercial partners and sponsors:
The following are our technical partners assisting Red Star in managing and maintaining our websites and apps and managing payments at our websites and apps: